The end of 2017 saw massive changes in the Scottish private rented sector with the introduction of the new Private Residential Tenancy Agreement which has been received with mixed reviews, depending on whether you are a landlord or a tenant. Although the new PRT is a lengthy document it does...
To ensure our high standards of service are continuously maintained, we send out a feedback questionnaire to each of our clients following completion of their business with us. Although all responses are treated in confidence, we have reproduced a selection of comments to support our submission.
Our clients have their say…
“The whole team at Mackinnons have been tremendous. They have been a great support through the whole sale process, nothing has been too much trouble for them. I couldn’t recommend them highly enough.”
Mrs P. Foster, (March 2014)
“Diana and I were very pleased with the service we received and we really felt that Mackinnons were trying to get the best deal for us rather than just a quick sale. The feedback on viewings was informed and helpful. Getting the house on the market was also quick and efficient. I would (and already have!) recommended you to colleagues.”
Mr N. Hart, (February 2014)
“Julie and I were extremely happy with the service provided by Mackinnons. Very professional and very helpful!”
Mr S. Bibby (February 2014)
“Throughout the process of selling our property staff at Mackinnons were professional in every aspect and we were very happy with their service. They kept us up to speed with developments at all times during the process, and we never had to pursue them for information.”
Mr & Mrs Smith, Aboyne (November 2014)
“The whole letting service provided by Mackinnons is excellent – there is minimal input required from me but you enable me to take decisions about my own property having clearly presented options and your recommendations. I have had cause as you can imagine to use several letting agents over the years and can safely say you provide the best service I have encountered. Thank you.”
Mr A. Aboyne (July 2014)
This has taken me longer to get to you than I hoped. Its just to say thank you so much for all the help you have given us since March. Starting with the drive carry on to selling Beltie Road and buying Kirkbrae Cottage. You were great. You have been lovely and very very helpful. With me being such a worrier you really were there when I needed to talk to you (although I was probably a pain). We are now moved in and love the freedom we have. Thank you again.”
Mr & Mrs McLaughlin, Torphins (November 2014)
“Pat, (& team)
Thank you so much for all the help & guidance you have given (& continue to give) our sons this year. We know how much tact and patience you have and with two nervous first time buyers you must have needed every ounce!
It is reassuring to know that Callum & Alasdair have been in such good hands when we are in Texas.
Mr & Mrs N. MacLeod (October 2014)